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Privacy Policy

Last Updated: January 15, 2026

Haikou Xiaopin Kanglai E-commerce Co., Ltd. 

operates this after-sales support webpage. This Privacy Notice explains how we handle your personal information when you contact us through this website.

Information We Collect
When you contact us using the email address “tanxiaoping1031@163.com” provided on this website, we receive the email you send. This email may contain information you voluntarily provide, such as:

  • Your name
  • Your email address
  • Your order number or product information
  • Any other personal details or descriptions you include to receive assistance.

Additionally, when you browse this website, we automatically collect a small amount of anonymous technical information through cookies and similar technologies, such as your IP address, browser type, access times, and pages viewed. This information is used solely for website operation and security maintenance (e.g., preventing malicious attacks) and is not used to identify you personally.

How We Use Your Information
We use the information you provide to us via email only for the following purposes:

  • To provide you with the requested after-sales support and service.
  • To respond to your inquiry and resolve your issue.
  • For internal record-keeping and administrative purposes.

How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside third parties.
We disclose your information only in the following necessary circumstances:

  • Service Providers: We may engage trusted third-party service providers to assist in operating our business (e.g., email service providers). These parties have access to your information only to perform specific tasks on our behalf and are obligated to keep it confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena or court order.

Your Rights (For California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • To know what personal information we have collected about you.
  • To request deletion of the personal information we have collected from you.
  • To opt-out of the sale of your personal information (we do not and will not sell personal information).
    To exercise these rights, please contact us using the information provided below.

Data Security
We implement reasonable administrative and technical measures to protect the information you transmit to us via email. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Contact Us
If you have any questions about this Privacy Notice or wish to exercise your privacy rights, please contact us via the contact method on our website or directly by email at tanxiaoping1031@163.com.

Changes to This Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.